Julia Heuer Johann Kaftan Hagen Julia Heuer

Fast Delivery and Professional Packaging

We are able offer many shipping options thanks to our long-term partnership with UPS FedEx DHL. Our warehouse staff are trained to package your goods exactly as per the specifications we provide. Before shipping, all goods are thoroughly inspected and secured. We ship to thousands of customers daily across various countries. This demonstrates our dedication to become the biggest online retailer in the world. Warehouses and distribution centers are located throughout Europe as well as in the USA.

Orders with more than 1 item are assigned processing times in accordance with the item.

Prior to shipment, we will examine thoroughly the items you've ordered. Most orders are delivered within 48 hours. Expected delivery times are between 3 and 7 days.

Returns

The stock market is always changing. It's not completely managed by us, as we're involved with several organizations, such as the factory and our storage. The actual stock can change at any moment. It's possible that the stocks could be depleted after the order has been made.

Our policy lasts for 30 days. If you haven't received your product within the 30 days period, we are not able to issue the option of a refund or exchange.

To be considered eligible for return the item must not be opened and in the condition you received it in. It must also be returned in the original packaging.